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Another fine! Outsourcing giant Capita has been fined £14m by the Information Commissioner’s Office (ICO) for failing to protect personal data after hackers stole 6.6 million people’s information during a cyber attack in 2023.
The data watchdog said the breach in March 2023 saw the hackers access information including pension details and staff records, as well as details of customers of organisations Capita supports.
“Capita failed in its duty to protect the data entrusted to it by millions of people.
“The scale of this breach and its impact could have been prevented had sufficient security measures been in place.”
“Millions of important letters are arriving late, and people aren’t getting what they pay for when they buy a stamp. These persistent failures are unacceptable, and customers expect and deserve better.
“Royal Mail must rebuild consumers’ confidence as a matter of urgency. And that means making actual significant improvements, not more empty promises. We’ve told the company to publicly set out how it’s going to deliver this change, and we expect to start seeing meaningful progress soon. If this doesn’t happen, fines are likely to continue.”
Continue reading…Rolling coverage of the latest economic and financial newsAnother fine! Outsourcing giant Capita has been fined £14m by the Information Commissioner’s Office (ICO) for failing to protect personal data after hackers stole 6.6 million people’s information during a cyber attack in 2023.The data watchdog said the breach in March 2023 saw the hackers access information including pension details and staff records, as well as details of customers of organisations Capita supports.“Capita failed in its duty to protect the data entrusted to it by millions of people.“The scale of this breach and its impact could have been prevented had sufficient security measures been in place.”“Millions of important letters are arriving late, and people aren’t getting what they pay for when they buy a stamp. These persistent failures are unacceptable, and customers expect and deserve better.“Royal Mail must rebuild consumers’ confidence as a matter of urgency. And that means making actual significant improvements, not more empty promises. We’ve told the company to publicly set out how it’s going to deliver this change, and we expect to start seeing meaningful progress soon. If this doesn’t happen, fines are likely to continue.” Continue reading…
