Posted: Sunday, September 1, 2024. 1:15 am CST.
By Horace Palacio: In a major boost for Belize’s call center sector, international customer experience (CX) solutions provider Fusion CX has announced a strategic investment in local outsourcing powerhouse RCCbpo.
The partnership aims to leverage RCCbpo’s expertise and regional insights to enhance Fusion CX’s global footprint and expand its suite of CX services. It also underscores the increasing attractiveness of Belize as a destination for nearshore outsourcing solutions.
Nubia Ramirez, Co-Founder and CEO of RCCbpo, expressed enthusiasm about the collaboration, highlighting the opportunities for growth and service expansion in international markets. The partnership is expected to seamlessly integrate with RCCbpo’s existing operations.
Pankaj Dhanuka, Co-founder, CEO, and Director of Fusion CX, emphasized the company’s commitment to global expansion while maintaining a focus on innovative and customer-centric solutions. The integration of RCCbpo aligns with this strategic vision.
Belize’s native English and Spanish proficiency, competitive pricing, and favorable time zones have positioned it as an ideal location for companies seeking nearshore services. The addition of Belize to Fusion CX’s delivery locations will further strengthen its global network.
David Long, Executive Vice President of RCCbpo, noted the benefits for clients, who are expected to gain access to advanced technologies and resources through the partnership.
This investment is a testament to the growing prominence of Belize’s call center industry on the global stage. It represents a positive step forward for both Fusion CX and RCCbpo, and a promising sign for the continued growth of Belize’s BPO sector.
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The post Fusion CX invests in Belize’s RCCbpo, signaling growth for local call center industry appeared first on Belize News and Opinion on www.breakingbelizenews.com.
Posted: Sunday, September 1, 2024. 1:15 am CST. By Horace Palacio: In a major boost for Belize’s call center sector, international customer experience (CX) solutions provider
The post Fusion CX invests in Belize’s RCCbpo, signaling growth for local call center industry appeared first on Belize News and Opinion on www.breakingbelizenews.com.